The Customer is obliged to state valid contact address and choose the method of payment. With the confirmation of the order Customer commits himself to purchase the chosen goods and to pay the appropriate sum. Sending the order the Customer confirms to have read and accepted these general terms and conditions.
The seller will confirm the order by an e-mail sent to the Customer. The Seller reserves the right to cancel the offer in case the goods is not in stock or the contact address stated by the Customer is apparently suspect. In these cases the Seller will inform immediately the Customer by e-mail.
The Seller warrants that the personal dates provided by the Customer will be used only to purposes connected with the services of e-shop PROSPERO.
Arts and Theatre Institute is registered VAT payer, the displayed prices are final (VAT included). The VAT payers from the countries of European Union that want to purchase the goods without VAT are warmly invited to state the valid VAT number (the validity of VAT number can be proved on this website: http://ec.europa.eu/taxation_customs/vies/?locale=cs.
The height of the postage and handling depends on the weight of the shipment and on the address of the recipient. All shipments are sent by Czech Post. If the Customer wishes to deliver the shipment by messenger, it is necessary to ask for this possibility writing an e-mail to prospero@divadlo.cz. The prices of postage and handling are set for the shipment till 5,5 kg, if the weight of Your order is higher, please, contact us for information by e-mail to prospero@divadlo.cz.
In case of the shipments abroad, please, pay attention to the selection of the right kind of postage, prioritaire and economic shipments differs by the time of delivery, in case of distant locations, as United States of America, Brasil or Australia, the time of delivery can differ in its length by weeks!
The personal consignment of the chosen goods is not currently possible.
Refunds and returns policy
If there is something wrong with your purchase, you can return the item(s) in the next 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. Any delivered items which have been damaged by transportation can be exchanged for the same product (with the exepcition of out-of-stock products).You can return the item(s) as follows:
- Personally
You can reach us at the PROSPERO office (Arts and Theatre Institute, Nekázanka 18, 110 00 Prague 1, Czech Republic) during business hours (Monday–Wednesday, 9:30 a.m. to 5:30 p. m.). To complete your return, a receipt or proof of purchase is required. Your refund will be processed in cash the same day.
- Via mail or delivery company
To return the item(s), send them the PROSPERO adress (Arts and Theatre Institute, Nekázanka 18, 110 00 Prague 1, Czech Republic). The package must contain return information, receipt or proof of purchase, order number, bank account number, phone number and email in order to contact you if necessary. The refund will be transfered in 30 daysShipping costs are non-refundable. If the package is returned from abroad we reccomend contacting us (+420 775 857 670, prospero@divadlo.cz) in advance to find the best and cheapest logistical solution for the return.